This policy explains what personal information Vitashot Food Supplements Limited collects, why we collect it, and what we do with it. We are the data controller for that information.
Who we are
Vitashot Food Supplements Limited, 84a Darlington Street, Wolverhampton, WV1 4EX. Registered in England and Wales, company number 12888942. Contact: sales@vitashotfoodsupplements.co.uk.
What we collect
When you place an order: your name, delivery and billing address, email address and phone number. We need this to fulfil your order and it is the minimum required to do so.
When you contact us: your name, email address and the content of your message.
When you sign up to our newsletter: your email address.
When you browse the site: standard technical information such as your IP address, browser type and the pages you visit, collected through cookies.
We do not collect or store your card details. Payments are processed by our payment provider, who handles your card information directly and securely.
Why we use it, and our legal basis
| Purpose | Legal basis |
|---|---|
| Processing and delivering your order | Performance of a contract |
| Answering your enquiries | Legitimate interests |
| Keeping accounting and tax records | Legal obligation |
| Sending marketing emails | Your consent |
| Preventing fraud | Legitimate interests |
Who we share it with
We share your information only with the companies that help us run the business: our delivery provider (Royal Mail), our payment provider, our website host, and our email provider. They may only use your information to provide their service to us.
We never sell your personal information.
How long we keep it
Order records are kept for six years to meet HMRC requirements. Newsletter subscriptions are kept until you unsubscribe. Enquiry emails are kept for two years.
Your rights
You have the right to ask for a copy of the information we hold about you, to have it corrected or deleted, to object to how we use it, and to withdraw consent for marketing at any time. Email sales@vitashotfoodsupplements.co.uk and we will respond within one month.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Cookies
We use cookies to keep your basket working, remember your preferences, and understand how the site is used. You can control which cookies you accept using the banner shown when you first visit, and change your choice at any time.
Changes to this policy
We may update this policy from time to time. The version on this page is always the current one.